We look after the system your company already uses, whether we built it or someone else did. We fix what breaks, with contractual timelines by severity, keep everything up to date and secure, and adjust the system when a law or a vendor changes. Every month, you get a report on what was done.We look after the system your company already uses, whether we built it or someone else did. We fix issues within contractual timelines and keep everything up to date. Every month, you get a report on what was done.
The system your company uses every day still needs care after delivery: bugs show up, components age, laws and vendors change. Without someone accountable, every problem becomes an emergency. See if any of these sound familiar.A system still needs care after delivery: bugs show up, components age, laws and vendors change. See if any of these sound familiar.
You needWe do
We take over the system after studying it, with contractual timelines and a dedicated team.
Severity and timeline in writing on every ticket, with the cause recorded.
Components get security patches again, tested before they go in.
We track the rules, like invoicing ones, and adjust with testing before they take effect.
Documentation and access owned by the company, depending on no one, not even us.
Monitoring spots the error and opens a ticket before anyone complains.
Each area feels the system differently: the invoice that has to go out, the month-end close that can't stall, the order that has to arrive. These are examples of what support does when something breaks or changes from the outside.Each area feels the system differently: the invoice that has to go out, the month-end close that can't stall, the order that has to arrive. Here are a few examples.
ten examples
The new tax field goes on the invoice, tested before the date it takes effect.
An error that blocks the close is critical: fixed, with the cause recorded so it won't come back.
The supplier registry accepts the alphanumeric CNPJ without breaking search or integrations.
The sales team's app stays in the stores, with the version Android and iOS require every year.
The customer portal, slow at month-end, responds again once the query is fixed.
The carrier changes its tracking lookup, and the integration is adjusted before it breaks.
An error that comes and goes is traced through the system logs to its cause, not just worked around.
Security patches applied across the system's parts, tested, without waiting for trouble.
The company is notified right away, with what happened, so it can report to Brazil's ANPD on time.
Tickets, timelines, updates and risks in the monthly report, plus what's coming next.
The same care for every system, with one lead from assessment to the monthly report. At each step, you see what we do, what you get, who on your team takes part and what you approve.The same care for every system, with one lead from assessment to the monthly report. At each step: what we do, what you get, who takes part and what you approve.
Step 011 / 6
You approve
Proposal and contract.
Step 022 / 6
You approve
Support start date.
Step 033 / 6
You approve
Fixes that change how it's used.
Step 044 / 6
You approve
Release time, if it needs downtime.
Step 055 / 6
You approve
The update window.
Step 066 / 6
You approve
Next month's priorities. Improvements go through Application evolution.
The full method, including the tech and the team, is covered in How we work
Support is in the contract: what's covered, the timeline for each severity, service hours and the monthly report. Every fix comes with the cause and what was done, and everything that belongs to the system stays in your company's name.What's covered, the timeline for each severity and the monthly report are in the contract. Every fix comes with the cause and what was done.
Each level's timeline is in the contract, and the ticket shows the time left.
The same team looks after the system, with one fixed point of contact.
Every fix and update goes through review and testing, with a rollback ready.
Every fix states what happened, why, and what was done so it won't recur.
Tickets, timelines, updates and risks, so the company can keep track.
Code, documentation and access; if you switch vendors, you take it all.
The system runs on our hosting, in the cloud or on the company's server. Explore hosting
What executives and managers ask before hiring systems support.
Yes, after an assessment. We need the code, the database and access to where the system runs. Off-the-shelf software the company only uses stays with its vendor; in that case, we take care of the integrations and whatever belongs to the company.
Anything that keeps the system working as agreed: fixing, updating and adjusting when a law, a vendor or the environment changes. A new screen, report or feature is an improvement: it goes through Application evolution, quoted and approved first.
It depends on the size of the system, the support hours and the timeline for each severity. After the assessment, our sales team sends a written proposal with the price, what's included and what's not.
It depends on severity: a system that's down gets the shortest timeline, and an error with a workaround gets a longer one. The timelines for each level and the support hours, including on-call coverage for critical issues, are written into the contract.
Anyone the company designates, through the channel set in the contract. Monitoring alerts also open tickets, without waiting for someone to notice.
Support tracks the change and adjusts the system, with testing, before the rule takes effect, as with the invoice changes from Brazil's tax reform. When the law creates an obligation the system didn't have, the work is quoted first, as an improvement.
The server belongs to whoever hosts it. On our managed hosting, we take care of both. In the cloud or on your company's server, we take care of the system and agree with whoever runs the machine on who handles what.
We only access what support requires, and every access is logged. If an incident affects personal data, we notify the company right away, with what happened, so it can report to the ANPD and the people affected within the legal deadline. The contract states how we handle this data, following the LGPD.
Check what support needs to solve and tell us about the system: what it does, who built it and what goes wrong. Our sales team reads your request, schedules the assessment and sends a written proposal with what's covered, the timelines and the investment.Check what support needs to solve and tell us about the system: what it does, who built it and what goes wrong. Our sales team sends a written proposal.
