Answer at any hour
Today
A message that arrives after hours waits until the next day.
With the agent
The reply goes out instantly. Anything that needs the team is logged for the next morning.
Prototic AI · AI agentsThe customer asks.
The customer asks.
The answer never waits.
An AI agent talks with customers for your company on WhatsApp, your website and internal chat, at any hour. It answers with the information you’ve approved, checks orders and calendars and, when needed, brings in someone from the team with a summary of the chat.An AI agent serves customers for your company on WhatsApp, your website and internal chat, at any hour. It answers with what you’ve approved, checks orders and calendars and, when needed, brings in someone from the team.
Customer care · Inboxlive
- CustomerWhatsAppHas order 4812 shipped?newAnswered by the agentAnswered by the agent
- LeadWebsiteDo you work with small businesses?newMeeting bookedMeeting booked
- CustomerWhatsAppI need a copy of my boletonewAnswered by the agentAnswered by the agent
- TeamInternal chatHow do I request an expense refund?newAnswered by the agentAnswered by the agent
- CustomerWhatsAppVoice note about exchanging order 4813newWith customer careWith customer care
Every chat is loggedChats loggedIllustrative screen
Scenarios
When the job is conversation,an AI agent handles it.
What the agent did
- Understood the customer’s audio
- Looked up the order in the system
- Replied after hours
Goes to a person: Complaints, off-policy exchanges or when the customer asks.
Custom system
I want an agent like this Service dashboardThe team sees the chats and steps in when needed.
- Order 4812Resolved by the agent
- Order 4813 exchangeWith the team
- Tomorrow’s slotResolved by the agent
What the agent did
- Asked the qualifying questions
- Logged the lead in the CRM
- Booked the meeting with the consultant
Goes to a person: Negotiation, discounts or proposals.
Custom system
I want an agent like this Custom CRMLeads, pipeline and history in a system built for your sales team.
- SourceWebsite chat
- Size12 people
- InterestOrganize sales
- Next stepMeeting Thu, 10 AM
What the agent did
- Showed open slots
- Booked the slot
- Scheduled the reminder
Goes to a person: Squeeze-ins or urgent cases.
Custom system
I want an agent like this Online schedulingAppointments, confirmations and reminders in one place.
- Tomorrow, 9 AMOpenBooked by the agent
- Tomorrow, 10:30Open
- ReminderToday, 7 PM
What the agent did
- Verified the customer
- Sent the bill copy
- Passed the extension request to a person
Goes to a person: Extensions, negotiation or disputes.
Custom system
I want an agent like this Customer portalBill copies, receipts and history so customers can help themselves.
- AccountConfirmed
- Bill copySent at 2:20 PM
- Extension requestWith finance
What the agent did
- Answered per company policy
- Read the receipt, opened the request
- Sent it to the manager to approve
Goes to a person: Personal matters or amounts over the policy limit.
Custom system
I want an agent like this Knowledge baseOrganized policies and manuals: the source of what the agent answers.
- Reimbursement policyApproved versionJust checked
- BenefitsApproved version
- VacationApproved version
What the agent did
- Asked for a photo and video
- Checked the warranty
- Opened a complete ticket
Goes to a person: Out-of-warranty defects or safety risks.
Custom system
I want an agent like this Ticket dashboardEvery ticket with everything noted, from first contact to resolution.
- Ticket0381
- WarrantyStill valid
- FilesPhoto and video
- AssigneeTechnician
No system? We’ll build it
With the system your company already uses, the agent works through the access it provides.
- Service dashboard
- Custom CRM
- Online scheduling
- Customer portal
- Knowledge base
- Ticket dashboard
- And others, custom-made
Goals
Instant answers,focus on what matters.
Never lose a lead
Today
The website lead goes cold before anyone replies.
With the agent
The lead gets an instant reply, and the sales meeting is already booked.
Free the team from repetition
Today
The team answers the same question all day.
With the agent
The agent answers what repeats. The team handles what needs a person.
How we deliver
From scriptto a live agent.
Four steps
01
We review conversations
What gets asked most, on which channel and what the team answers today.
Your company
Shows today’s conversations.
02
Knowledge & limits
What the agent knows, what it can do and when it calls in the team.
Your company
Approves before go-live.
03
Testing with real chats
Including the tough ones and those that try to push the agent off script.
Your company
Picks chats and tests with us.
04
Live on one channel
It starts on one channel and adds the others later. When a rule changes, the base changes too.
Your company
Tells us when things change.
Knowledge & limits
Knows what you taught it.Sticks to what you allow.
Your company’s base
- Catalog and pricesSales spreadsheet
- Exchange policyCustomer care document
- Common questionsThe team’s usual answers
- Product manualSupport files
- Hours and addressesWebsite page
How it answers
- Can I exchange the product after 10 days?
- Exchanges are valid up to 7 days after delivery. Shall I ask the team to review an exception?
- Do you deliver on Saturdays?
- I’ll check with the team and get back to you here.
No guessing: anything not in the base goes to the team, and the answer is added to the base.
Customer care agentYour company’s virtual assistantlive
- Serves
- Customers, on WhatsApp and the website
- Can do
- Check orders
- Resend bills
- Book appointments
- Log to the CRM
- Open tickets
- Never does
- Give off-policy discounts
- Approve credit
- Promise what the system can’t confirm
- Calls someone
- Complaints
- Exceptions
- On customer request
Isolated environment · LGPD · Logged chats
FAQ
Before the agentspeaks for you.
The questions that come up most when a company considers an agent.
01Will customers know it’s an agent?
We recommend it: it introduces itself as the company’s virtual assistant and brings in a person whenever the customer asks.
02What if it doesn’t know the answer?
It doesn’t make things up. Anything not in the base your company approved goes to the team, with the question noted, and the answer joins the base.
03What if the customer wants to talk to a person?
The agent hands over the conversation right away, with a summary of what was said. After hours, it says when the team will be back and logs the case.
04Can it handle audio and photos?
Yes. The customer can send it any way they like: text, audio, photo or document.
05Does it work on our WhatsApp?
Yes, through the official WhatsApp Business Platform. The agent also works on your website, by email and in your team’s internal chat.
06Can it look things up in my system?
Yes, when the system allows it: through an integration, spreadsheet or email, or when the system is ours. When a system offers no way in, the proposal says so.
07What if the company has no system?
We build a custom one along with the agent: a CRM, online scheduling, a customer portal or a service dashboard.
08What’s the cost and timeline?
It depends on the role, the channels and the integrations. After your request, the sales team sends a written proposal with scope, timeline and investment.
Proposal
Tell us your case.We design the agent.
Select the areas and tell us what people ask most today, and where. The sales team reads your request and sends a written proposal.
Also at Prototic AI
- Process automationProcesses and tasks automated with clear rules; exceptions go to review.
- AI for documents and dataInvoices, contracts, photos and audio read by AI, with the data extracted and checked.
- AI integration in systemsSuggestions, summaries and alerts on the system's screen, in systems we built or ones your company gives us access to.