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Prototic AI · Division 02

AI in operations,
your team in control.

We bring artificial intelligence to your company's customer service, back-office routines and workflows, with human approval wherever the decision matters.

The division

Process first,
then the tool.

This is the division that brings artificial intelligence into your company's day-to-day: agents that serve customers and teams, end-to-end process automation, document and data reading, and AI inside your systems.The division that brings artificial intelligence into your company's day-to-day: service agents, process automation, document reading and AI inside your systems.

Every project starts by mapping the process: where AI saves time, what it does on its own and what goes through a person. Inside a system, it comes in when the system is ours or the company grants access; when it isn't, we automate the workflow around it.Every project starts by mapping the process: where AI saves time, what it does on its own and what goes through a person.

An analyst reviews on screen the replies the AI drafted for a customer and the suggestion awaiting her approval.
Division
02 AI
Models
Chosen case by case
Data
Isolated per client
Use cases
Service, routines and workflows
Control
Human approval where decisions matter
Services

Where AI fits into your operations.

Four services, each for a different way to use AI: in conversation, across the whole process, in documents or inside the system.

01

AI agents

Agents for specific roles, such as customer service and team support. They answer with context from your systems and hand off to a person anything that needs a decision.

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02

Process automation

Processes, tasks and operations automated with clear rules: registrations, reconciliations, entries and notifications. Exceptions go to review.

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03

AI for documents and data

Invoices, contracts, photos and audio read by AI: the data is extracted, checked and organized. Anything that doesn't match goes to review.

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04

AI Integration in Systems

Suggestions, summaries and alerts inside your applications, on the screen where the work happens. In systems we built or ones your company gives us access to.

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