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Prototic Software · System integrations

Custom integrations,
across your systems.

We connect the systems your company already uses, like the ERP, CRM, bank and invoicing, so data flows from one to the other with no retyping and no spreadsheets in between. Every transfer is logged, and you get an alert when something fails. You approve every step.We connect your company's ERP, CRM, bank and invoicing, with no retyping and no spreadsheets in between. Every transfer is logged. You approve every step.

When it makes sense

When your company's systemsdon't talk to each other.

Each system handles its own part. The problem shows up between them: the order typed in again, the spreadsheet that carries data from one to the other, the number that doesn't match between two reports. In these cases, the answer is an integration, which moves data from one system to the other following your company's rules. See if any of these sound familiar.Each system handles its own part. The problem shows up between them: the order typed in again, the spreadsheet in the middle, the number that doesn't match. See if any of these sound familiar.

A sales assistant types into the ERP, on one monitor, the order that's open in the CRM on the other, item by item.

You needWe do

  1. “The same order is typed into two systems.”

    A deal closed in the CRM flows into the ERP on its own, with the items and terms.

  2. “A spreadsheet bridges the systems.”

    The integration moves data between systems, with no exporting, pasting or importing.

  3. “Each system shows a different number.”

    Records, prices and balances match everywhere, with one source system per data point.

  4. “The payment hits the bank and finance only finds out later.”

    The Pix for a charge issued by the system is marked as paid in finance instantly.

  5. “The executive report depends on merging exports.”

    Numbers from every system on a dashboard that updates itself.

  6. “Nobody notices when an integration stops.”

    A dashboard of every transfer, with alerts to the owner when something fails.

Examples by area

What you can connectacross departments.

Each integration starts from information that today passes from one system to another through someone's hands, and depends on the entry points the systems offer. Yours might be one of these, several together or one only your company has.Each integration carries information from one system to another that today passes through someone's hands. Yours might be one of these, or several together.

A customer service agent with a headset talks to a client while following their history on screen, with orders, invoices and payments, in the contact center.

The ten most requested

  • SalesSales and orders

    An accepted CRM proposal becomes an ERP order, and the rep tracks the invoice and delivery.

  • FinanceAccounts payable

    Payments approved by finance go to the bank with no one retyping them.

  • TaxInvoicing

    The invoice comes from the approved order, and the file goes to the client and accounting.

  • PurchasingSupplier invoices

    Invoices issued to the company enter the ERP without waiting for the supplier's email.

  • LogisticsCarriers

    Freight quotes and tracking come back to the order, without logging into each carrier's system.

  • Customer careClient history

    Agents see the client's orders, invoices and payments without opening another system.

  • PeopleOnboarding

    A record entered once in HR reaches payroll with the same data.

  • ITAccess

    New hires get their role's access and leavers lose all of it, in systems that allow it.

  • ProductionProduction and stock

    What production records and uses reaches the ERP and inventory, with no manual entry.

  • ExecutivesDashboard

    Sales, finance and operations on one dashboard, with data coming from each system.

How we do it

You approve every step.We stand behind each one.

The same method on every project, with one person accountable from the first meeting to support. At each step, you see what we do, what you get, who on your team takes part and what you approve.The same method in every project, with one person accountable from kickoff to support. At each step: what we do, what you get, who takes part and what you approve.

Step 011 / 6

Discovery

What we do
We map the company's systems, what passes from one to another, who does it today and what entry point each system has.
You get
The integration map and the written scope: what's included, the path of each connection, what depends on the vendors and the investment.
From your company
  • Decision-maker
  • Today's go-between
  • IT

You approve

Scope and proposal.

In every project
  • Built to growA new integration goes in without redoing those that work.
  • Via each system's entry pointsThe way each one allows, with no screen-clicking bots.
  • Security and LGPDMinimal access and only the data that needs to flow.
  • It's your integrationCode, documentation and the connection map in your company's name.

The full method, including the tech and the team, is covered in How we work

Trust

Every transfer logged.An alert when one fails.

The integration is in your company's name, with the code, the documentation and the map of what's connected. Every transfer is logged. If a system doesn't respond, the transfer waits, retries, and the person in charge is alerted.The integration, the code, the documentation and the map of what's connected are in your company's name. If a system doesn't respond, the transfer retries and the person in charge is alerted.

The IT coordinator points on the whiteboard to the company's integration map, with systems connected to a central hub, while an analyst from her team watches beside her, laptop open.
  • Checked before saving

    Each transfer has a number, checked before saving so it never goes in twice.

  • Retry from where it stopped

    If a system doesn't respond, the integration retries at intervals and resumes where it left off.

  • Everything on the dashboard

    What was sent, when and the result of each transfer, for the company to check.

  • Alerts when something fails

    The person in charge gets the alert. With support, the fix has a contractual deadline.

  • Minimal access in each system

    Only the access the integration uses, with passwords and keys protected.

  • Documented and yours

    Code, rules and the connection map, in your name.

The integration runs on our managed hosting or in your company's cloud. Explore our hosting

FAQ

Before connectingthe systems you use.

What executives and managers ask before starting an integration.

01Do the ERP and other systems stay as they are?

Yes. The integration connects what the company already uses, without changing what each system does. If one of them has no entry point for another system to talk to it, discovery lays out the options before the scope: ask the vendor, replace that system or build the missing piece custom.

02Does it work with any system?

It works with those that have an entry point: an API (the way one system talks to another), file exchange or authorized access to the database. With third-party systems, including the bank's, what the vendor allows is what counts, and some charge for that access. We don't use bots that type into another system's screen: they break when the screen changes.

03What's the cost and timeline?

It depends on how many systems, what passes between them and the entry points each one has. After your request, our sales team sends a written proposal with scope, timeline and investment. You can start with a single integration, the one that saves your team the most typing.

04Does data arrive in real time?

When the source system reports what happened, the integration acts right away. When it doesn't, the integration checks periodically, at the agreed interval. Discovery defines what needs to be immediate and what can wait.

05Do we need someone from IT?

It helps, but it doesn't have to be a team. Someone at the company grants access or authorizes the request to each system's vendor, and we handle the rest: the technical talks with vendors, the build, the testing and the follow-up.

06What happens when a vendor updates one of the systems?

The integration has to keep up, and support takes care of that. When the vendor announces the change, we test the integration ahead of time; when it comes without notice, the dashboard shows the failure and the fix goes in within the contractual deadline. This also applies to new tax rules, like the alphanumeric CNPJ.

07Do you keep our data?

Only what's necessary: a transfer waiting for a system to come back is held until it goes through, and each transfer's log is kept for the agreed period, for auditing. If the integration runs in your company's cloud, everything stays there. Only the data the rules use passes through, and the contract states how we handle personal data, in line with the LGPD.

08Does the integration touch the company's money?

Only with approval from whoever the company authorizes. For incoming payments, it doesn't move the account: it gets the bank's notice and marks the item paid in finance. For outgoing payments, it only sends the bank what's been approved and, when the bank offers that step, final release stays with whoever the company authorizes.

Proposal

Tell us which systems you use.We'll design the integration.

Check what the integration needs to solve and describe what passes from one system to the other. Our sales team reads your request and sends a written proposal with scope, steps and investment.Check what the integration needs to solve and describe what passes from one system to the other. Our sales team will send a written proposal.

What the integration needs to solve
Your request

Check what the integration needs to solve. If you're not sure yet, our team will help you figure it out.

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